AI chatbots are changing how businesses talk to customers. They’re like smart digital helpers that can answer questions and help people 24/7. In this guide, we’ll show you how to use AI conversational bots in GoHighLevel, a tool that many companies use to grow their business.
Key Takeaways for Mastering AI Conversational Bots in GoHighLevel
- Choose the Right Bot Mode: Off, Suggestive, or Auto-pilot
- Train Your Bot: Use web URLs/links and manual Q&A pairs
- Customize Bot Personality: Align with your brand’s voice and style
- Connect Bot to Multiple Channels: SMS, Facebook Messenger, Instagram, Web Chat, Live Chat, Google Business Profile
- Regularly Test and Improve Bot Performance
- Use Bot for Lead Qualification and Conversion: Implement lead scoring and automation hacks
- Keep Bot Updated with Latest Information and Features: Ongoing training is crucial
GoHighLevel’s AI bots are pretty cool. They can chat on apps like SMS, Facebook, and even your website. The best part? You can train them to know all about your business. Let’s learn how to set up these bots step by step.
Before we start, remember that using AI bots isn’t about replacing people. It’s about making things easier for your team and giving customers quick help when they need it. Now, let’s get started!
1. Getting Started with GoHighLevel’s AI Bot
First things first, you need to know about the different ways GoHighLevel’s AI bot can work. There are three main modes:
- Off: The bot is not active.
- Suggestive: The bot gives ideas to your team, but doesn’t talk to customers directly.
- Auto-pilot: The bot can chat with customers on its own.
Choosing the right mode depends on what you want the bot to do. If you’re just starting, you might want to use the Suggestive mode. This way, you can see how the bot works before letting it talk to customers directly.
To set up your bot, log into your GoHighLevel account and look for the AI bot settings. It’s usually in the main menu under “Tools” or “Automations”. Click on it, and you’ll see options to turn the bot on and choose its mode.
When setting up your bot, think about what you want it to do. Do you want it to help customers all day and night? Or do you want it to ask questions to see if someone might want to buy something? Your answers will help you set it up right.
Learn more about GoHighLevel’s features
2. Training Your AI Bot
Now comes the fun part – teaching your bot! There are two main ways to do this:
- Web URL training: You give the bot links to your website pages, and it learns from them.
- Manual Q&A: You type in questions and answers yourself.
For web URL training, you can choose how much of your site the bot should read:
- Exact URL: The bot only learns from one specific page.
- All URLs in Domain: It reads your whole website.
- All URLs with Path: It reads part of your website.
If you’re using manual Q&A, think about the questions customers ask most. Write these down with clear answers. The more Q&As you add, the smarter your bot gets!
When training your bot, make sure to use correct and new information. You could make a list of common questions on your website that the bot can learn from. This helps make sure the bot says the same things as your website.
Discover more automation tricks for lead conversion
3. Setting Up Your Bot’s Personality
Your AI bot should sound like it’s part of your team. In the GoHighLevel settings, you can adjust how the bot talks. You might want it to be friendly and casual, or more formal and professional. This depends on your business and how you usually talk to customers.
Here are some tips for giving your bot a good personality:
- Use words and phrases your customers are familiar with.
- Keep responses short and clear.
- Add a touch of humor if it fits your business.
- Ensure the bot can politely say “I don’t know” when unsure.
Remember, the goal is to make conversations feel natural and helpful.
Think about making a guide for how your bot should talk. This could include ways to say hello, goodbye, and phrases that match how your business usually talks. You can also teach the bot to use emojis or funny pictures if that fits your style.
4. Connecting Your Bot to Different Channels
GoHighLevel lets your bot chat on many different apps. You can set it up for:
- SMS text messages
- Facebook Messenger
- Instagram messages
- Your website’s chat
- Google Business Profile
Go to the “Channels” section in your bot settings to connect these. Click on each channel you want to use and follow the steps to link your accounts. Make sure you have the right permissions for each app.
Using multiple channels means your bot can help more customers, no matter how they prefer to reach out.
When connecting your bot to different apps, remember that each one is a bit different. For example, text messages should be short, but web chat can have longer answers. Make sure your bot’s answers fit each app for the best experience.
Get help from GoHighLevel experts for setup
5. Testing and Improving Your Bot
Before letting your bot talk to customers, it’s important to test it a lot. Here’s how:
- Chat with the bot yourself, asking common questions.
- Get your team to try it out and tell you what they think.
- Look at the bot’s conversation logs to see how it’s doing.
As you test, you might find areas where the bot needs to get better. Maybe it’s not understanding certain questions, or its answers aren’t quite right. That’s okay! You can go back to the training section and add more information or fix the existing answers.
Keep an eye on these things:
- How quickly the bot responds
- If it’s answering questions correctly
- Whether it’s properly handing off to human support when needed
The more you improve your bot, the better it will get at helping your customers.
Try testing different versions of your bot’s answers. This means making two different answers and seeing which one works better. You can test different ways of talking, how long the answers are, or even the order of information. Use what you learn to keep making your bot better.
Check GoHighLevel pricing for advanced bot features
6. Using Your Bot for Lead Conversion
One of the coolest things about GoHighLevel’s AI bot is how it can help turn visitors into customers. Here’s how you can use it:
- Set up the bot to ask qualifying questions.
- Use it to book appointments automatically.
- Have it send follow-up messages to keep leads warm.
You can create special “workflows” in GoHighLevel that tell the bot what to do in different situations. For example, if someone asks about your prices, the bot can give a quick answer and then offer to set up a call with a sales rep.
The bot can also keep track of how often people interact with it. This helps you see which leads are most interested and might be ready to buy.
Give points to people based on how they talk to your bot. For example, someone who asks about prices might get more points than someone just looking around. This can help your sales team know who to talk to first.
Learn about our AI Sales Bot for reactivating leads
7. Keeping Your Bot Up to Date
The world of AI is always changing, and so is your business. To keep your bot helpful, you need to update it regularly. Here’s what to do:
- Check your bot’s performance weekly.
- Add new information about products or services as they change.
- Look for new features in GoHighLevel that could make your bot smarter.
It’s also a good idea to ask your customers what they think of the bot. Their feedback can help you make it even better.
Set up a plan to update your bot’s information regularly. Maybe once a month, you could add new stuff about your products, services, or company rules. Also, keep an eye out for updates to GoHighLevel. They often add new things that can make your bot even better.
Consider getting GoHighLevel certified to master all features
Conclusion
Setting up an AI conversational bot in GoHighLevel might seem like a big job, but it’s worth it. Your bot can help customers at any time, freeing up your team to focus on more complex tasks. Remember, a good bot is always learning and improving, just like your business.
Start small, test often, and don’t be afraid to make changes. With a little patience and practice, you’ll have a helpful AI assistant that makes your customers happy and helps your business grow.
FAQs
Q: How long does it take to set up an AI bot in GoHighLevel?
A: The basic setup can be done in a few hours, but training and refining your bot is an ongoing process.
Q: Can the bot handle complex customer issues?
A: While the bot can handle many common questions, it’s best to have it transfer complex issues to human support.
Q: Do I need coding skills to use GoHighLevel’s AI bot?
A: No, GoHighLevel is designed to be user-friendly. You don’t need coding skills to set up and use the AI bot.
Q: How often should I update my bot’s knowledge?
A: It’s recommended to review and update your bot’s knowledge base at least monthly, or whenever there are significant changes in your business offerings or policies.
Q: Can the AI bot integrate with my CRM system?
A: Yes, GoHighLevel’s AI bot can integrate with various CRM systems. This allows for seamless data transfer and more efficient lead management. Check your GoHighLevel account’s integration options or consult their support team for specific integrations.
